Using Your Email Notifications to Collect Customer Reviews

Overview

Customer reviews influence travellers’ booking decisions. As such, you want to have as many positive reviews as possible.

In this article, we will cover how your Zaui Email Notifications can be used to collect customer reviews.

Make sure you also check out this Video Tutorial on leveraging Zaui to increase reviews!

Using Zaui's Notifications to Collect Customer Reviews

The most effective way to use Zaui's notifications to collect customer reviews would be to use the Post-Tour Notification.

1. The Tour Notifications can be found by going to Settings > Notifications.
2. On the left sidebar, you will find the option to create a Tour Notification.
   
   
   
   
3. When creating the notification keep it within 48 hours after the tour. You do not want to go any longer than this if asking for a review as this reduces the likelihood of a response. This is selected using the dropdown menus within the notification.
   
   
   
   
4. It is possible in the "subject" area of the notification to personalize this utilizing smart tags. You select the smart tag icon and then select the client's name to address the subject to them.
   
    
   
5. You can specify an activity you want this notification sent for.
   
   
   
6. Within the body of the notification, you can personalize the notification using smart tags.
   
   
   
   
7. Save the notification.

You can control who you send these notifications to by disabling the notification and sending it through the manifest to selected guests.