How to Partially Refund but not Cancel a Booking

Overview

This article covers how to do a partial refund to a customer without cancelling their booking. 

1. From the navigation bar, search for the booking you need to provide a refund for
2. On the next screen, click on Edit/Modify/Delete button next to the booking you wish to provide a partial refund for
   
3. You will be brought to the Shopping Cart Contents page where you can click on Checkout at the bottom of the page
4. Go to the bottom of the page and click Apply A Discount. Select the activity/package/product to apply the discount to, then select from one of the pre-configured discount amounts and discount reasons (not mandatory). Click the Apply a Discount button to process the discount. 
5. The booking will now have a negative balance and the system will no prompt you to process a refund. Select the desired Method of Payment to refund (usually it is the same that was used to pay for the original reservation) and process the refund.  
6. Click the Process Booking button to save your changes.