Setting up Refund Reasons

Zaui allows you to configure your own Refund Reasons to attach to a refund for tracking and record-keeping purposes. 

It's a good idea to set up a Refund Reason that could be specific to a special circumstance; ie Summer 2020 Wildfires. 

Creating Refund Reasons

1. From the navigation bar, select Settings > Pricing > Refund Reasons.
2. Click on Create Reason from the shortcuts panel. 
3. Enter a Reason/Description. 
4. You can choose to have this Refund Reason only available during a certain date range if you would like. 
5. Don't forget to Save your new reason for a refund.
6. Repeat steps to create as many entries as you would like.

Where to Select Reason for Refund

When you are either refunding without cancelling or cancelling and refunding a booking, you can select a reason that you have created from a drop-down menu. 

The Payment Transaction(s) on the booking history will display the Refund Reason for your reference.