One of the biggest passenger pain points? Service Disruptions. Passengers want to be kept informed throughout their entire journey, especially when unplanned delays and closures occur.
Today, we’re excited to announce a big step towards helping transportation operators manage and communicate service disruptions efficiently and effectively.
Designed with ground transportation operators in mind- the NEW Service Disruptions feature enables users to apply a service disruption to their trips. Bookings affected by the delays and closures are updated in real-time, and impacted passengers can be notified by email and/or SMS*of these changes. Equipped with this information, passengers are able to adjust their travel plans accordingly.
We’re excited to launch this new feature, as it will benefit transportation operators in a few important ways:
- Keep booked passengers informed on trip status, delays and closures
- Minimize inconvenience, frustration and dissatisfaction in the passenger journey
- Help passengers adjust their travel behaviour and plans
- Enable your operations team to easily manage and communicate disruptions, and issue necessary refunds or credit for cancelled trips
Check out this article for details on using Zaui's Service Disruption tool.