Overview
Our product team has been focusing on developing features to accommodate the changing traveller sentiment and consumer patterns. By removing the friction when making booking amendments, travellers have the flexibility and assurance needed to adjust their reservations should plans change last minute.
More Flexibility, Less Worry
Available on the NEW Online Booking Engine, the manage my booking feature allows guests to directly retrieve their booking, edit simple booking details, and process additional payments and refunds.
The self-manage feature provides guests with more flexibility and control over their bookings, when and how they want. From an operations standpoint, this stress-free trip management experience takes a load of phone calls off your spartan team so they can put the focus back on delivering safe, memorable experiences.
Into The Nitty Gritty
So, how does it work? First, guests will need to log in with their Booking Reference ID and Last name.
Guests are able to directly edit their booking from the “Manage My Booking” link up to 24 hours before the start of their activity. Manage My Booking can also be accessed within the site’s booking engine, as well as from the email booking confirmation,
When changes are made, guests can receive a booking confirmation and copy of their updated reservation via email – a feature that can be set up and enabled by operators.
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Check out this Knowledge Base article to find out how to use this great new tool! |