How to Un-cancel a Booking

Overview

Mistakes happen, and occasionally you may find you have cancelled a booking in error. This situation can be avoided and does not necessarily require a support request to fix it. 

In this article, we will go over how to un-cancel a booking using Database Maintenance.

All changes made in Database Maintenance are Permanent. Only certain user types will have access to Database Maintenance to complete this task.

How to Un-Cancel a Booking

1. Go to Database Maintenance from the Settings dropdown; Settings > Database Maintenance.
2. On the panel on the left, you will find Booking Record Maintenance.
3. From here select UNCANCEL Booking.
   
   
   
   
4. Enter the Booking ID. This is the numeric Confirmation/Reservation number, NOT the alphanumeric Booking Reference ID.
5. Click COMMIT to reinstate the booking.