Check out this article for more information on issuing a credit to your customers.
Three Scenarios for How Zaui’s Customer Credit Balance Can Help
Individual Guest Cancellations and Postponements
Individual guests looking to cancel or postpone their tour can now have their full booking value reissued in the form of customer credit. When your guest is ready to book again, they have the peace of mind knowing there is a stored balance awaiting their redemption.
Guests who are unable to defer their trip and prefer a full refund (to their original form of payment), can be directed to your operations team for 1:1 phone support to facilitate the refund process.
Operator Tour and Activity Cancellations
As the situation continues to develop, your business may already be considering suspending tours and activities scheduled for the next few weeks, and perhaps months.
To stay proactive, operators can issue out email communications notifying guests of an upcoming tour and activity changes and cancellations, along with your cancellation or postponement policies stated clearly and transparently. Guests can be given the option to have the full value of their booking automatically moved to customer credit or their full payment refunded via 1:1 phone support.
Extra Credit
A great way to build goodwill and encourage future bookings may be to offer additional credit or alternative incentives and upgrades for guests choosing to postpone travel over simply cancelling. This extra credit can be used for future tours and purchases. The credited balance can be applied directly to the customer profile, and guests can be notified by email and encouraged to reschedule at a safer, more convenient date in the future.
