Frequently Asked Questions (FAQs)

Not at this time. There is only one system-wide timezone that you can set in your Zaui account.

Zaui does not currently integrate or sync with Google Calendar. To view bookings for a specific date, you will need to access the Zaui back office calendar directly.

Go to Settings Notifications. On the left side tabs, click on Notification History.

Not at this time. You will need to select or enter smart tags that are created by Zaui. You can find a list of available smart tags here.

- Gift Card Notifications will only appear if you are sending a Gift Card Booking.
- Deleted notifications will not appear in the list.
- Both enabled & disabled notifications will appear by design.
- Only notifications set to send immediately upon booking creation will appear. Scheduled notifications will not appear.
- Notifications set to send to the company only will not appear.
- Notifications sent to guests or consultants will appear in the menu.
- Invoice notifications will not appear in the list.

Your logo will feature in the Zaui Core (Back Office), on all guest itineraries, and in other email notifications.

The logo needs to be less than 30k or 150px by 45px. The file type must be .jpg / .jpeg.

Ensure that the file uploaded is a .jpg or .jpeg file. The image file size must be less than 781.25 KB and at least 765px x 430px. If the image still does not upload, contact support@zaui.com.

If a category is archived, all activities that belong in that category will also be archived. The category needs to be restored in order to restore the activities that belong in the category.

1. Select the Activities tab.
2. Click on Activity Categories.
3. Select the category you want to unpublish.
4. Uncheck the Publish to Internet field to remove it from the Online Booking Engine.
5. Uncheck Show on Desktop/Dashboard to hide the category in the back office.

When creating Point-to-Point activities, you must set up separate price tables for each activity, even if it is a roundtrip route. The price table will require selecting specific location points.

When creating a package, the pricing will always calculate per passenger and cannot be a fixed rate in the Online Booking Engine. The price will be taken from the fields under the Package Components rather than the actual price code.

1. Select Activities in the main dashboard.
2. Select Activity Cancellations.
3. Click on the Create Cancellation tab on the left side.
4. Enable the Cancel all Activities option and enter a date range.

Not at this time. Batch-created equipment will need to be edited one at a time if you need to make any changes. Be sure to double-check your settings before creating equipment.