Understanding Google Things to do Error Messages – Zaui Software Support

Overview

In order to help tourism operators improve their product listings and/or understand why products might not be shown to potential customers, Google Things to do provides a daily feed of issues, on a per-product basis. The error messages associated with your products are shared and can be reviewed within your Zaui system.

Reviewing GTTD Errors

The list of product issues relating to your GTTD feed can be found in your Zaui system within the Google Things to do integration settings. Additionally, if you have error messages relating to your GTTD feed, they will be displayed in a warning bar in your Zaui system.

1. Go to Settings > Marketplace.
2. Scroll to find Google Things to do and click the title to view the settings.
3. Scroll down the page until you see a table containing a list of all the activities that are enabled for Google Things to do in one tab, and 'What Needs Attention' in a second tab:

Correcting GTTD Errors

If there are any issues with your activity feed to Google, an error bar will appear in your Zaui system.

This message will appear if there is an issue with any of your products on any of the four GTTD modules, regardless of whether the activity is relevant for that module. Therefore, some of the error messages that will appear in your feed can be ignored.

It is essential to be aware of which module(s) are relevant for your type of operation so you know which error messages in your feed need to be addressed and which can be ignored

Review Google Things to do Modules for a description of the types of tourism operation suitable for each module.

To correct a particular GTTD error, click the Activity Name in the What Needs Attention tab, then click to the Google Settings tab. For more on information on configuring GTTD in your system, head over to Connecting Zaui with Google Things to do.

Please allow up to 24 hours for updates to your Google Things to do settings to take effect.

GTTD Error Messages

Broadly speaking there are two types of issues: Errors and Warnings

❗ Error: Errors may result in the product not being accepted by Google which could affect it's eligibility.

⚠️ Warning: Warnings don't affect the eligibility status, but might affect how and where the product is ranked in search results.

Taking steps to resovle errors should take precendece over resolving warnings.

What Needs Attention Overview

The What Needs Attention table shows a list of all GTTD issues, sorted by Activity Name

Error Type: Indicates whether the issue is an Error or a Warning

Error Message: This is the error message Google has reported back

Zaui Recommendation: The course of action Zaui recommends to rectify the error

Module Type: This is the module that the error relates to. Refer to Connecting Zaui with GTTD for more information

Status: The status will either be 'Request Review' or 'Review Pending'. This is to help you keep track of what updates have been actioned.

Important note for tour operators:

If you see an error message stating you're not eligbile for the Operator Booking Module, check that your Google Business profile Category (either your primary or a secondary category) is be one of the following:

Tour Operator
Tour Agency
Travel Agency

To update this information, go to your google business profile page.

What Needs Attention Breakdown

The following series of tables provide a breakdown of all possible product issues, which module they impact and how they affect where a product can be shown.

As we mentioned in our Connecting Zaui with Google Things to do article, there are four different modules available within GTTD. It is important to be aware of which module(s) are relevant for your type of operation so you can know which error messages in your feed can be ignored and which need to be addressed. To help with this, each table of issues indicates which module it is applicable to.

Types of Issues

There are six categories of issues, relating to different parts of your feed. These include:

Location related issues
Price related issues
Landing page related issues
Product info related issues
Image related issues
Additional issues

Location-related Issues

Issue	Ads Module	Admissions Module	Experiences Module	Operator Booking Module	Google Solutions & Notes	Zaui Solution
Missing related POI	N/A	❗Error	Not Required	Not Required	Need to include related_locations in the feed for these products. If the provided location is not eligible, it will then become `None of the related POIs is eligible for the program` error	Ensure the activity has at least one point of interest in the Points of Interest section. It does not matter if you include admission to the location.
Missing related POI with admission	Not Required	❗ Error	Not Required	Not Required	This is fine if the product does not provide an admission ticket (e.g. tours) as some of the experiences are not necessary tours.	If you are the attraction, enter your business address as a point of interest with admission included.
None of the related POIs is eligible for the program	Not Required	❗ Error	❗ Error	❗ Error	This error shows that the locations you sent are not eligible for the program. This might be because we don't match it to the right PlaceID, use "Find Location Matches" tool to send us the right PlaceIDs. If your location is not eligible, consider requesting Google to enable it.	Confirm the eligibility of one or more of the points of interest by searching for the location using Google Place ID search here. Alternatively, email connectivity@zaui.com for help.
Inconsistent duplicate related locations	Not Required	❗ Error	Not Required	Not Required	Either delete one of the duplicates or make sure those that refer to the same location have the same attributes, like being marked as admission	Either delete one of the duplicates or make sure those that refer to the same location have the same attributes, like being marked as admission included.
Unrelated POI	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	The POI is not related to the product, consider removing it from the list of related locations.	One or more of the POIs are not related to the activity. You need to remove those that are not listed on the landing page.
Overtagged admission	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	A product option was incorrectly tagged as including admission to a POI. Consider removing the POI from the related locations or updating the relation type.	A related POI was incorrectly tagged as including admission. You will need to remove the POI from the related locations or updating the admission included field.
Undertagged admission	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	A product option was incorrectly tagged as not including admission to a POI. Consider updating the location relation type.	A related POI was incorrectly tagged as notincluding admission. You will need to remove the POI from the related locations or updating the admission included field.
Missing operator location	Not Required	Not Required	Not Required	❗ Error	If applicable, consider adding the name and location of the operator of the activity.	Ensure that your business address under Company Info is populated and accurate.
Operator location can not be matched	Not Required	Not Required	Not Required	❗ Error	Operator location can not be matched.	Confirm the company name and address listed in Company Info match what is listed in your Google my Business profile. If the issue persists, contact connectivity@zaui.com for more help.
Operator name and location mismatch	Not Required	Not Required	Not Required	❗ Error	Confirm the operator name matches the name of the business at this address on Google Maps.	Confirm the company name and address listed in Company Info match what is listed in your Google my Business profile.

Price-related Issues

Issue	Ads Module	Admissions Module	Experiences Module	Operator Booking Module	Google Solutions & Notes	Zaui Solution
Missing price	❗ Error	❗ Error	❗ Error	❗ Error	Add pricing that adheres to our price policies for all product options	Ensure the activity has a valid price code for the next 365 days.
Price policy not followed	❗ Error	❗ Error	❗ Error	❗ Error	Review the Things to do price policy to confirm that this product is in compliance	Review the Things to do price policies for guidance regarding Google’s price policy.
Unsupported or incorrect currency code	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Confirm that you are using the correct currency code	Confirm that you are using the correct currency code in Company Info.
Price higher on booking page	❗ Error	❗ Error	❗ Error	❗ Error	Review the price you provided and match the price with the actual price.	Ensure the activity has the same pricing listed on the landing page on your website. If your prices change throughout the year, ensure you have that clearly listed on the landing page.
Price lower on booking page	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Review the price you provided and match price with the actual price.	Ensure the activity has the same pricing listed on the landing page on your website. If your prices change throughout the year, ensure you have that clearly listed on the landing page.
Price option isn't actually free	❗ Error	❗ Error	❗ Error	❗ Error	Review price if it is free. Set the right price.	Ensure the activity and the landing page on the website have the same pricing information.
Price option is actually free	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Review price if it is not free. Set as free.	Ensure the activity and the landing page on the website have the same pricing information.
Price unavailable for booking within the next 30 days	❗ Error	❗ Error	❗ Error	❗ Error	Check the product is bookable within next 30 days.	Ensure the activity has availability and a valid price code for the next 365 days.
Restricted price availability	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	At least one price option has restricted availability, such as being available once a week during off-peak hours or once a month. Review the Things to do price policies for guidance regarding price availability	The activity has limited availability such as only being available once a week or on certain days during the month. Review the Things to do price policies for guidance regarding price availability.
Price is hard to discover	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Make price more visible and easier to be found.	Ensure the price for this activity is clearly visible on the landing page on the website.
Invalid group price	❗ Error	❗ Error	❗ Error	❗ Error	Make group price valid.	Review the Things to do price policies for guidance regarding group price.
Not a standard adult price	❗ Error	❗ Error	❗ Error	❗ Error	Check if price is standard adult price.	The pricing visible on the Google listing will always be the adult rate. Ensure the activity has a valid adult rate and that it matches what is on the landing page on the website.
Price doesn't include taxes and fees	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Include taxes and fees to price.	The activity doesn't include all the taxes and fees listed on the landing page. Prices sent to Google should include all taxes and fees and should match the final checkout price.
Wrong default currency displayed	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Make default currency correct.	Ensure the currency from Zaui matches your Google my Business profile.

Landing Page related Issues

Issue	Ads Module	Admissions Module	Experiences Module	Operator Booking Module	Google Solutions & Notes	Zaui Solution
Missing landing page	❗ Error	❗ Error	❗ Error	❗ Error	Point to landing page.	The Website Landing Page field cannot be empty. Ensure the landing page entered is specific to this activity.
Landing page policy not followed	❗ Error	❗ Error	❗ Error	❗ Error	Review landing page policy and comply with it.	Review the Landing page guidelines and ensure the landing pages follows all rules and recommendations.
Landing page error	❗ Error	❗ Error	❗ Error	❗ Error	Check error for landing page.	Review the Landing page guidelines and ensure the landing pages follows all rules and recommendations.
Product option not found on landing page	❗ Error	❗ Error	❗ Error	❗ Error	Add product option on landing page or remove the option from the feed.	Ensure this activity is prominently displayed on the landing page URL entered in the Website Landing Page and/or Website List View Page fields
No mention of operator on landing page	Not Required	Not Required	Not Required	❗ Error	This operator doesn't appear on the landing page. Possibly because its location is associated with an incorrect operator. Make sure you've got the right location and that the landing page clearly mentions the operator name or address.	Ensure each of the URLs entered for this activity are clearly marked with your business name or address as it’s listed in Company Info and your Google my Business profile.

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Product Info-related Issues

Issue	Ads Module	Admissions Module	Experiences Module	Operator Booking Module	Google Solutions & Notes	Zaui Solution
Missing categories	⚠️ Warning	⚠️ Warning	⚠️ Warning	⚠️ Warning	Add categories	Ensure the Categories field has at least one entered such as guided tour or self-guided.
Missing title	❗ Error	❗ Error	❗ Error	❗ Error	Add title	Ensure the activity title field is not empty.
Missing description	Not Required	Not Required	❗ Error	Not Required	Add description	Ensure the Primary Activity Description field is not empty.
Missing "TextFeature" formatting	Not Required	Not Required	⚠️ Warning	Not Required	Add TextFeature format	Ensure the Highlights, Inclusions, Exclusions and Must Know fields are not empty

111Image Related Issues

Issue	Ads Module	Admissions Module	Experiences Module	Operator Booking Module	Google Solutions & Notes	Zaui Solution
Missing image	❗ Error	Not Required	❗ Error	Not Required	Add image	Ensure the activity has at least one image URL included in the Activity Images section.
Image link broken	❗ Error	Not Required	❗ Error	Not Required	Fix broken image link	Confirm that the image URL included in the Activity Images section is valid.
Image link decoding error	❗ Error	Not Required	❗ Error	Not Required	Resolve image link decoding error	Make sure each image is using a valid format: GIF (.gif) JPEG (.jpg/.jpeg) PNG (.png) BMP (.bmp) TIFF (.tif/.tiff) WebP (.webp)
Image link too big	⚠️ Warning	Not Required	❗ Error	Not Required	Make image link shorter	Shorten the image link so it’s between the limit of 1 – 2,000 characters.
Image too small	⚠️ Warning	Not Required	❗ Error	Not Required	Set image size appropriately	Use an image that is at least 300x300 pixels. Review the Image and photography guidelines set out by Google.
Image uses a single color	❗ Error	Not Required	❗ Error	Not Required	Not to use image with a single color	Review the Image and photography guidelines set out by Google.
Promotional overlay on image	❗ Error	Not Required	❗ Error	Not Required	Remove overlay on image	Remove any pop ups from the page where the image is hosted.
Processing failed	❗ Error	Not Required	❗ Error	Not Required	Try processing again	Try saving the activity again and wait 24 hours for the updated information to be sent to Google.
Image not crawlable due to robots.txt	❗ Error	Not Required	❗ Error	Not Required	Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site.	Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site. Learn more about robots.txt files.
Image not retrieved (crawl rate too slow)	❗ Error	Not Required	❗ Error	Not Required	Ensure that Google can access and crawl your images; for example, you can increase crawl rate in Google Search Console or move images to a faster server.	Ensure that Google can access and crawl your images; for example, you can increase crawl rate in Google Search Console or move images to a faster server. Learn how to Change Googlebot crawl rate.
Image link pending crawl	❗ Error	Not Required	❗ Error	Not Required	Wait for the product image to be crawled (up to 3 days).	Wait for the product image to be crawled (up to 3 days). Learn more about crawl pending.

Additional Issues

Issue	Ads Module	Admissions Module	Experiences Module	Operator Booking Module	Google Solutions & Notes	Zaui Solution
Generally ineligible	❗ Error	❗ Error	❗ Error	❗ Error	Review policy and comply with it	You may not be eligible for any of the modules through. Contact connectivity@zaui.com for more information.
Inconsistent inventory type for the same operator or brand	❗ Error	❗ Error	❗ Error	❗ Error	Another product is marked as "official" or "operator direct" for a provider with the same name. Products from a provider related to the same POI or operator must be of the same inventory type.	Another activity is marked as "official" or "operator direct" for a Company with the same name. Products from a provider related to the same POI or operator must be of the same inventory type.
Restricted Things to do type	❗ Error	❗ Error	❗ Error	❗ Error	At least one product option is about a restricted service type. Please review Things to do policies for guidance about restricted businesses and services	Please review Other restricted businesses for guidance about restricted businesses and services.
Options are actually for different products	❗ Error	❗ Error	❗ Error	❗ Error	Please upload separate products that include all options for each. All options within a product should have the same product title, rating, reviews, etc.	N/A
Low rating	Not Required	Not Required	Not Required	Not Required	Improve the rating of the product	N/A
Official site policy not followed	❗ Error	❗ Error	❗ Error	❗ Error	This product doesn't meet our official site requirements. Review the Things to do policies to learn more.	Review the Things to do official site policies for a list of requirements.
Official product targets list view landing page	Not Required	Not Required	Not Required	Not Required	Official products cannot link to list view landing pages. Either remove the "official" tagging or remove the list view landing page.	Activities tagged as Official must link to a landing page instead of a list view page.
Multiple official products from different sources	❗ Error	❗ Error	❗ Error	❗ Error	There are official products ingested from more preferred source.	Google is using the information sent from a different source.
Pending review	❗ Error	❗ Error	❗ Error	❗ Error	Google needs to review this product before serving it to potential customers. This process can take several days and only starts once no other critical issues appear in this section.	Google needs to review this product before serving it to potential customers. This process can take several days and only starts once no other critical issues appear in this section.
Related POI is not supported by the program	Not Required	Not Required	Not Required	Not Required		One or more of the related POI are not supported by the program.