How to Partially Refund then Cancel a Booking

Overview

This article will go over how to do a partial refund to a customer on a booking before cancelling the booking. 

1. From the navigation bar, search for the booking you need to provide a refund for
2. On the next screen, click on Edit/Modify/Delete button next to the booking you wish to provide a refund for
   
3. You will be brought to the Shopping Cart Contents page where you can click on Cancel/Refund Booking at the bottom of the page
4. Select the desired Method of Payment (usually it is the same that was used to pay for the original reservation) to refund
5. Enter the refund details, including Reason for Refund, Specific Refund Details and Partial Amount to process
   
6. With the remaining balance, you'll need to select Override - Pay Later
7. Go back to the booking
8. Select 'Cancel without Refund'

Note that some Payment Gateways do not support partial refunds