How to Permanently Delete all Transactions on a Booking or Gift Card

Overview

If you need to delete a transaction on a booking or gift card you would do so through Database Maintenance. This is not the same as a refund but instead the deleting of the transaction completed within the reservation.

All changes made in Database Maintenance are Permanent. Only certain user types will have access to Database Maintenance to complete this task.

In this article we will go over:

• How to permanently delete all transactions on a reservation
• How to permanently delete individual transactions on a reservation
• How to permanently delete all transactions on a gift card
• How to permanently delete individual transactions on a gift card

How to Permanently Delete all Transactions on a Reservation

1. Go to Database Maintenance Settings > Database Maintenance.
2. On the left, you will find Booking Record Maintenance.
3. Go to Remove All Trans.
   
   
   
   
4. Enter the Booking ID (Confirmation Number).
   
   
   
   
5. Click Commit and read over the change you are wanting to make to avoid any mistakes
   
6. Click Commit again.
   
   

How to Permanently Delete Individual Transactions on a Reservation

1. From Database Maintenance go to Booking Record Maintenance.
2. Select REMOVE SINGLE Trans.
3. Enter the Booking Number and COMMIT.
   
   
   
   
4. Click on the transaction you wish to remove and COMMIT.
   
   
   
   
5. The previous transaction now shows on the booking as a balance owing.
   
   
   
   

How to Permanently Delete all Transactions on a Gift Card

1. From Database Maintenance go to Gift Card Maintenance on the left side.
   
2. Click REMOVE All Trans.
   
   
   
   
3. Enter the Gift Cert. # and Click COMMIT.
   
   
   
   
4. COMMIT again and transactions are cleared from the Gift Card in the system.

How to Permanently Delete Individual Transactions on a Gift Card

1. From Database Maintenance go to Gift Card Maintenance on the left side.
   
2. Select REMOVE SINGLE trans.
   
   
   
   
3. Enter the Gift Cert. # and COMMIT.
   
   
   
   
4. Click on the transaction you want to remove and COMMIT.
   
   
   
   
5. The former transaction now shows in the Gift Card as an outstanding balance.
   
   

You will always need to click Commit twice. If you only click to commit the changes once, the system will not save the changes.