Get Your Guide Improvements

Overview

As a part of our Get Your Guide connection improvements, Zaui has categorized the types or endpoint errors. This is to ensure that the whenever an error occurs, a detailed error message shows on the call response. 

With this change, it is important to note that some of the Activities may get deactivated from Get Your Guide. You will receive an email notification from Get Your Guide regarding the deactivation and the steps on how to reactivate the Activities.

This article will cover the following topics: 

• The cases per error code
• Reactivating Zaui Activities to Get Your Guide

New Error Codes

CASE 1: This error will show if the Supplier's Zaui account is deactivated or if the Supplier ID is invalid. 

  {
    "errorCode": "INVALID_PRODUCT",
    "errorMessage": "This supplier should be deactivated; All products from this supplier are not sellable"
  }

CASE 2.a: This error will show if the Get Your Guide channel is disabled under Resellers > Channel Partners list. 

CASE 2.b: You will see this error if the Activity is removed from the Get Your Guide Channel Partner rules or if the Channel Partner rules has expired.

  {
     "errorCode": "AUTHORIZATION_FAILURE",
     "errorMessage": "Please check the GetYourGuide channel configuration"
  }

CASE 3: You will see this error if the Activity has deleted or archived in Zaui 

  {
     "errorCode": "INVALID_PRODUCT",
     "errorMessage": "This activity should be deactivated; not sellable."
  }

CASE 4: This error will show when trying to pull availabilities for an Activity with a future start date or when pulling availabilities for a date lesser than the activity end date. 

 {
    "data": {
        "availabilities": []
    }
}

Reactivating Your Activities to GYG

1. In GYG, go to Products > Manage products 
2. Choose the activity for which you would like to reactivate the option.
3. Click the 3 dots icon on the right-hand side of the product > click Edit details
4. From the Options section, click again on the 3 dots icon on the right-hand side of the product > activate. 

For more information on the reactivation, visit Get Your Guide's help centre here.