Overview
In Zaui, Companies refer to third-party businesses or resellers that promote and sell your tours and activities to their clientele. These resellers can either contact your office via phone or email to secure a reservation, or they can be given access to make bookings online.
As the supplier, you establish an agreement with the reseller, outlining the commission they will earn for promoting and selling your tours and activities.
In a commission-based arrangement, the full payment for an activity or product is collected by either your staff members or the designated agent (such as a hotel concierge or front desk agent) on behalf of your company. A percentage of the total payment is later remitted back to the agent as their commission.
What’s Covered in This Article
-
Creating the Commission Code
-
Creating the Company and Assigning the Commission Code
-
Creating the Agent and Assigning Them to the Company
-
Creating Reservations as a Commission Agent in Zaui Core (Back Office)
-
Creating Reservations as a Commission Agent on the Online Booking Engine
-
Video Guide to Commissionable Agents
Step 1: Create the Commission Code
Follow the steps in Introducing Commission/Wholesale Rates to create a new commission rate code. Once done, proceed to Step 2 to create your reseller.
Step 2: Create the Company
-
Navigate to Resellers > Companies > Company List.
-
Click Create Company from the shortcuts panel.
-
Enter the Company Name and any optional details.
-
Under Rate Type, select Commission.
Optional Settings
-
Report Commission/Invoice Based on Transaction Date – Records commissions based on transaction date instead of activity date.
-
Display Net Rate Discount for Agents Online – Not applicable for commission rate types.
-
Click Rate Code 1 to attach the commission code created in Step 1.
-
Set the Start and End Dates and define what the rate applies to.
-
Click Save.
Step 3: Create the Agents
Creating agents enables you to:
-
Grant them permission to log in to your Online Booking Engine.
-
Assign and track commissions for individual agents.
Steps to Create an Agent
-
Navigate to Resellers > Agents.
-
Click Create Agent from the shortcuts panel.
-
To allow the agent to book online, check Allow User to Log In, then create a username, password, and set the login expiry date.
Note: If any of these fields are left blank, the agent will not be able to log in online.
-
Enter the First and Last Name of the agent.
-
Select the Company created in Step 2.
-
Add an Email Address if the agent wants to receive booking confirmations.
-
If the agent has a different commission rate than the company, add a new rate code.
-
Select an existing commission code or create a new one.
-
Set the Start and End Dates and define what the rate applies to.
-
Click Save.
Creating Reservations as a Commission Agent in Zaui Core (Back Office)
When creating a reservation in Zaui Core (Back Office):
-
Assign the Company and Agent under the Add an Activity section of the booking screen.
-
Complete the reservation process as usual.
Creating Reservations as a Commission Agent on the Online Booking Engine
If an agent was assigned login credentials in Step 3, they can:
-
Click on the three-dot menu in the top-right corner of the Online Booking Engine.
-
Enter their username and password in the Agent Login Panel.
This automatically attaches their agent account to any reservations they book online.
-
At checkout, the agent will process payment using the guest’s credit card.
-
Once a booking is made, a confirmation email is automatically sent to the agent.
Additional Agent Features
-
Agents can view their historical bookings.
-
Agents can edit their account information from the Online Booking Engine after logging in.
For information on how to report on commission bookings, check out this article.
- .
Next Steps
Now that you understand how to set up and manage commission-based agents, you can start onboarding resellers and agents in your Zaui system. If you need further assistance, reach out to Zaui Support.