In our previous article, we discussed the steps all Zaui customers need to take to request consent for collecting data and how to be clear about what this information will be used for.
This article covers how data subjects can request to remove the personal data you have collected about them and the steps to take in Zaui to fulfill these requests.
What is Personal Data?
Personal data is any information that can be used to identify a person. This could be a single piece of data or multiple pieces of data that when compiled or seen together identify a person or distinguish one person from another.
From the full-text legislation (Article 4):
"personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person"
The types of personal data you may typically collect in Zaui include:
- Guest name
- Email address
- Phone number
- Date of birth
- Physical attributes such as height or weight
How to Delete Personal Customer Data in Zaui?
Simply deleting the customer record does not fully remove the data. Additionally, we want to be sure not to remove key non-identifying information such as the activity purchased, dates and pricing as this will negatively impact your reports and financials in Zaui.
To delete the personal data of a guest, send a request to Zaui, providing the following:
- Your Company Name
- Your system URL - https://yoursystemname.zaui.net
- The reservation number(s) of the guest
- Guest first name and last name
- Guest email address
Create a ticket or email this information to firstname.lastname@example.org. We will inform you as soon as this has bee done.
Make it easy for guests to opt-out
Ensure all your email communications have a clear unsubscribe link. Transactional emails - your confirmation/edit/cancellations are exempt.