How to Delete Personal Customer Data in Zaui

Overview

In our previous article, we discussed the steps all Zaui customers need to take to request consent for collecting data and how to be clear about what this information will be used for. 

This article covers how data subjects can request to remove the personal data you have collected about them and the steps to take in Zaui to fulfill these requests.

What is Personal Data?

Personal data is any information that can be used to identify a person. This could be a single piece of data or multiple pieces of data that when compiled or seen together identify a person or distinguish one person from another. 

From the full-text legislation (Article 4):

"personal data’ means any  information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person"

The types of personal data you may typically collect in Zaui include:

• Guest name
• Email address
• Phone number
• Address
• Date of birth
• Gender
• Nationality
• Physical attributes such as height or weight

How to Delete Personal Customer Data in Zaui?

 If a guest requests that you delete their data, send a request to Zaui (support@zaui.com) and our developers will remove this information permanently and safely for you.

Simply deleting the customer record does not fully remove the data. Additionally, we want to be sure not to remove key non-identifying information such as the activity purchased, dates and pricing as this will negatively impact your reports and financials in Zaui. 

To delete the personal data of a guest, send a request to Zaui, providing the following:

1. Your Company Name
2. Your system URL - https://yoursystemname.zaui.net
3. The reservation number(s) of the guest
4. Guest first name and last name
5. Guest email address  

Create a ticket or email this information to support@zaui.com. We will inform you as soon as this has bee done.

 Under the GDPR legislation, the removal of personal information must be completed within 30 days of the request.

Make it easy for guests to opt-out

Ensure all your email communications have a clear unsubscribe link. Transactional emails - your confirmation/edit/cancellations are exempt. 

 Be careful how you use your scheduled pre and post-tour emails. They may be considered promotional by your customers. The best practice is having a clear unsubscribe link in these types of emails.