Connecting Copernican with Zaui

Overview

Copernican offers your guests a unique way to enhance their booking experience in Zaui. With Copernican's "Cancellation+" feature, customers gain cancellation flexibility beyond the standard "all sales are final" policy, providing them with added peace of mind.

What’s Covered in This Article

What is Copernican
Adding Copernican to your Zaui system
Creating Cancellation+ as a product in your Zaui system
Adding Copernican to an Activity
Amending the Activity Cancellation Policy
Amending Your Email Notifications

What is Copernican?

Copernican allows your guests to add Cancellation+ to their booking, offering flexible cancellation options. This feature helps reduce refund disputes and improves customer satisfaction by providing a clear cancellation process beyond the typical non-refundable policies.

Adding Copernican to Your Zaui System

1. Navigate to Settings > Marketplace > Productivity.
2. Click on Copernican to enter the settings.
   
   
   
   
3. Click the Enable Copernican radio button.
   
   
   
   
4. Click +Save App Settings.

Get in Touch with Copernican

Once enabled, contact your Copernican representative to:

• Customize the cancellation policy for each activity.
• Amend the confirmation email sent to guests who purchase Cancellation+.
• Provide guidance on how to process cancellations for guests using this feature.

Creating Cancellation+ as a Product in Your Zaui System

Before creating the Cancellation+ product, you must first set up a Product Category.

Step 1: Create a Product Category

1. Navigate to Products > Product Category.
   
   
   
   
2. Click Create Category from the left menu.
   
   
   
   
3. Name the category and check:
   • Always publish to default booking engine
   • Available on Zaui API
     
     
     
     
4. Click Save.

Step 2: Create the Cancellation+ Product

1. Navigate to Products > Product List.
   
   
   
   
2. Click Create Product and enter the name Cancellation+.
   
   
3. Select the Product Category you just created.
4. Uncheck Publish to Internet? – This hides the product from direct purchase and only shows it as an optional add-on when booking an activity.
5. (Optional) Check Available online for any activity/tour? if Cancellation+ should be available for all tours.
   
   
   
   
6. Under Pricing Information, select the price type (flat rate or percentage) and enter the value.
   
   
   
   
7. Under Inventory Configuration, select Allow a free sell to ensure Cancellation+ is always available.
   
   
   
   
8. Click Save.

Adding Copernican to an Activity

1. Navigate to Activities > Activity List > [Selected Activity].
2. Click the Additional Settings tab.
   
   
   
   
3. Scroll down to Merchandise Products Available on this Activity/Tour.
   
   
   
   
4. Click + Add.
5. Select Cancellation+ from the product list.
   
   
   
   
6. Click Save.

Now, when a guest selects an activity to book, Cancellation+ will appear as an optional add-on in a pop-up window.

Amending the Activity Cancellation Policy

1. Navigate to Activities > Activity List > [Selected Activity].
2. Click the Additional Settings tab.
   
   
   
   
3. Scroll down to Activity Specific Cancellation/Reservation Policy.
   
   
   
   
4. Update your cancellation policy to reflect the Cancellation+ option.
5. Click Save.

Amending Your Email Notifications

1. Navigate to Settings > Notifications.
   
   
2. Select the notification template you want to edit (e.g., Zaui Default Booking Confirmation).
3. Scroll down to the email content section.
4. Add a message about Cancellation+ above the Print Tickets button.
   
   
   
5. Click Save.

Need Assistance?

If you have any questions, contact support@zaui.com for help setting up Copernican in your system.