How to Verify and Authenticate your website's Domain for optimal Email Deliverability

Overview 

Email service providers are continually enhancing their spam protection mechanisms to combat the ever-increasing volume of unwanted emails. While this has proven effective in reducing malicious and unsolicited messages, the unintended consequence is a rise in legitimate emails being inaccurately identified as spam and ending up filtered into spam folders or even rejected altogether.

When to use this guide

Completing this process is highly recommended for all Zaui users, but particularly so if your customers are reporting that booking confirmation emails are landing in spam folders or not being delivered at all, which can lead to them missing their tours or mistakenly believing your company is not legitimate. 

This article contains the following steps:

Step 1: Contact us to request domain authentication
Step 2: Add records to your Domain Host in order to Verify and Authenticate your domain
Step 3: Contact us to complete domain authentication

Step 1. Contact Zaui Support to request Domain Authentication

Send us an email to support@zaui.com. Copy and paste the template below, adding in the required information:

Subject: Request for Domain Authentication

Hi Zaui Support, 

Please provide the instructions and codes for domain authentication. 

Our company domain name(s) is: [ENTER YOUR COMPANY DOMAIN]

Many thanks, 

[NAME]

Step 2. Follow the provided instructions to complete Domain Authentication 

You will receive an email from our support team providing instructions along with the codes required to complete the domain authentication process. You will need to access your Domain Host account for this, therefore you may need to forward the email to the relevant team or person within your organization who is responsible for maintaining your website.

Step 3: Reply to Zaui Supporting confirming Step 2 has been completed

Reply to the email from our support team to confirm step 2 has been completed. We will finalize the authentication process, then send you an email confirming your domain has been successfully authenticated.