Overview
Email service providers are continually enhancing their spam protection mechanisms to combat the increasing volume of unwanted emails. While this has proven effective in reducing malicious and unsolicited messages, the unintended consequence is a rise in legitimate emails including booking confirmation emails being inaccurately identified as spam and ending up filtered into spam folders or even rejected altogether.
From February 2024, Google and Yahoo are turning what was once considered best practice for email authentication into a mandatory requirement.
Through the verification and authentication of your website's domain, you establish a connection between the domain sending emails on your behalf (zaui.com) and your website’s domain. This action signals to mail service providers that Zaui is a legitimate and authorized sender of your emails.
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For more information about this update and our recommended email best practices for sending emails, refer to our Best Practice guide for Email Deliverability. |
Steps to verify and authenticate your website's domain
Step 1: Contact Zaui Support to request domain authentication
Step 2: Add records to your Domain Host in order to Verify and Authenticate your domain
Step 3: Contact us to complete domain authentication
Step 1. Contact Zaui Support to request Domain Authentication
Send us an email to support@zaui.com. Copy and paste the template below, adding in the required information:
Subject: Request for Domain Authentication
Hi Zaui Support,
Please provide the instructions and codes for domain authentication.
Our company domain name(s) is: [ENTER YOUR COMPANY DOMAIN]
Many thanks,
[NAME]
Step 2. Follow the provided instructions to complete Domain Authentication
You will receive an email from our support team providing instructions along with the codes required to complete the domain authentication process. You will need to access your Domain Host account for this, therefore you may need to forward the email to the relevant team or person within your organization who is responsible for maintaining your website.
Step 3: Reply to Zaui Supporting confirming Step 2 has been completed
Reply to the email from our support team to confirm step 2 has been completed. We will finalize the authentication process, then send you an email confirming your domain has been successfully authenticated.