Zaui, the leading booking management for tour, activity, and ground transportation providers is thrilled to announce its latest integration with Yonder.
By connecting the Zaui system with Yonder, tour and activity operators can enhance their guest experience to attract more bookings. It will enable operators to automate FAQs and collect customer feedback and reviews effortlessly, helping them focus on guest satisfaction.
What Is Yonder?
Yonder is a sales, marketing and survey platform made for tourism businesses to power up their customer care and sales. Its automation features help boost website conversions, customer engagement, improve ROI on marketing and turn customers into reviewers.
Zaui-Yonder Integration for Tour & Activity Operators
Integrates with Zaui's booking system
Yonder triggers surveys from the Zaui booking system and connects booking and customer data to responses. That means, there’s no need for guessing who responded to feedback - with Yonder you’ll know exactly which booking it was and all relevant details.
Answer your customers’ queries 24/7
With the Zaui-Yonder integration, users are able to utilize Yonder’s AI chatbot to answer customers’ frequently asked tourism-related enquiries, including where to book and tour availability.
Boost your online presence through reviews
By retrieving booking details from the Zaui booking system, Yonder can automate review requests to your customers shortly after their experience. The simple surveys make it quick and convenient for your customers to share their feedback. Yonder prompts those who rate you five stars to post the review on their preferred online review site by providing a copy button.
Convert website visits into sales
With Zaui-Yonder integration, access a suite of products — live chat, pop-up messages, automated feed to showcase latest reviews on the website — to communicate and engage with your website visitors and boost your website conversion rate. Get an edge over your competitors by listening to customers at different points of the customer journey.
Yonder in Action: Ziptrek Ecotours Queenstown
ZipTrek Ecotours is a leading zipline tour provider and a leader in ecotourism based in Queenstown, New Zealand. Having their Zaui booking system integrated with Yonder makes it easy to retrieve data, and automate responses to customers’ frequently asked questions, such as booking processes, COVID-19 safety protocols, how to get there and more. The customers get answers to their queries 24/7 without having to email or call the Ziptrek office.
Over 90 days during their busy summer period, ZipTrek EcoTours Queenstown saved over 100+ staff hours, thanks to the Yonder chatbot taking care of guest services. The benefit of providing prospective customers with information on time is that they can make direct bookings via Zaui without involving your front desk.
Getting Started with Yonder
To get started, sign up for a free trial with Yonder here.
Extended 30 days Trial with Yonder for Zaui Community! Tour and activity operators looking to integrate their Zaui booking system with Yonder can claim an extended 30 days trial period. Sign up here.