|Business Hours: Monday to Friday from 7:00 to 17:00 Pacific Time|
2021 Upcoming Office Closures:
- February 15 | Family Day
- April 2 | Good Friday
- May 24 | Victoria Day
- July 1 | Canada Day
- August 2 | BC Day
- September 6 | Labour Day
- September 30 | National Day for Truth and Reconciliation
- October 11 | Thanksgiving
- November 11 | Remberence Day
2021 Support Holiday Hours:
- Dec 24 | 9am-1pm
Dec 25-27 | Office Closed
Dec 28-30 | Regular Hours / 7am-5pm
Dec 31 |9am-1pm
Jan 1-2 | Office Closed
Jan 3 | Regular Hours / 7am-5pm
How To Contact Us During Closures and After Hours:
- Zaui Support Online - Browse our Knowledge Base, check out user guides, previous webinars, and release notes.
- Submit a Request - Email us at firstname.lastname@example.org or Submit a request from the Knowledge Base and our team will get back to you during our Business Hours.
- After Hours Emergency Support - All after-hours calls are answered by our call centre partner. If your issue requires immediate attention, the Zaui team will be contacted right away. Non-emergency issues will be reviewed on the next business day.
Emergency Issues include:
- Cannot Access/Log into Zaui
- Cannot Process Payments
- Zaui System Status Page - In the unlikely event of widespread performance degradation, our team will post live information and updates to our status page.
|If you are experiencing a high-priority issue that is not an emergency, please submit a support ticket flagged as urgent and we will respond as soon as possible.|