Business & Holiday Hours | 2021

	Business Hours: Monday to Friday from 7:00 to 17:00 Pacific Time
	1 (604) 566-ZAUI

2021 Upcoming Office Closures: 

• February 15 | Family Day
• April 2 | Good Friday
• May 24 | Victoria Day 
• July 1 | Canada Day
• August 2 | BC Day 
• September 6 | Labour Day 
• October 11 | Thanksgiving
• November 11 | Remberence Day 

How To Contact Us During Closures and After Hours:

1. Zaui Support Online - Browse our Knowledge Base, check out user guides, previous webinars, and release notes.
2. Submit a Request - Email us at support@zaui.com or Submit a request from the Knowledge Base and our team will get back to you during our Business Hours. 
   
   
   
   
3. After Hours Emergency Support - All after-hours calls are answered by our call centre partner. If your issue requires immediate attention, the Zaui team will be contacted right away. Non-emergency issues will be reviewed on the next business day.
   
   1. 1. Emergency Issues include:
   1. Cannot Access/Log into Zaui
   2. Cannot Process Payments
      
      If you are experiencing a high priority issue that is not an emergency, please submit a support ticket flagged as urgent and we will respond as soon as possible.
4. Zaui System Status Page - In the unlikely event of widespread performance degradation, our team will post live information and updates to our status page.