Please find below a list of our upcoming Statutory Holidays, where our offices will be closed.
- Wednesday, November 11, 2020 - Canadian Remembrance Day - OFFICE CLOSED 7:00 - 17:00 PST.
How To Contact Us During Holiday Closures and After Hours:
- Zaui Support Online - Browse our Knowledge Base, check out user guides, previous webinars and release notes.
- After Hours Emergency Support - All after-hours calls are answered by our call center partner, who will identify whether your issue requires immediate attention. If so, they will notify the Zaui team in the event of an emergency. Non-emergency issues will be reviewed on the next business day.
Emergency Issues include:
- Cannot Access/Log into Zaui
- Cannot Process Payments
If you are experiencing a high priority issue that is not an emergency, please submit a support ticket flagged as urgent and we will respond as soon as possible.
- Zaui System Status Page - In the unlikely event of widespread performance degradation, our team will post live information and updates to our status page.