Overview
If you need to delete a transaction on a booking or gift certificate you would do so through Database Maintenance. This is not the same as a refund but instead the deleting of the transaction completed within the reservation.

In this article we will go over:
- How to permanently delete all transactions on a reservation
- How to permanently delete individual transactions on a reservation
- How to permanently delete all transactions on a gift certificate
- How to permanently delete individual transactions on a gift certificate
How to Permanently Delete all Transactions on a Reservation
- Go to Database Maintenance Settings > Database Maintenance.
- On the left, you will find Booking Record Maintenance.
- Go to Remove All Trans.
- Enter the Booking ID (Confirmation Number).
- Click Commit.
- Click Commit again.
How to Permanently Delete Individual Transactions on a Reservation
- From Database Maintenance go to Booking Record Maintenance.
- Select REMOVE SINGLE Trans.
- Enter the Booking Number and COMMIT.
- Click on the transaction you wish to remove and COMMIT.
- The previous transaction now shows on the booking as a balance owing.
How to Permanently Delete all Transactions on a Gift Certificate
- From Database Maintenance go to Gift Certificate Maintenance on the left side.
- Click REMOVE All Trans.
- Enter the Gift Cert. # and Click COMMIT.
- COMMIT again and transactions are cleared from the Gift Certificate in the system.
How to Permanently Delete Individual Transactions on a Gift Certificate
- From Database Maintenance go to Gift Certificate Maintenance on the left side.
- Select REMOVE SINGLE trans.
- Enter the Gift Cert. # and COMMIT.
- Click on the transaction you want to remove and COMMIT.
- The former transaction now shows in the Gift Certificate as an outstanding balance.
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