Using Commission in Zaui

What is Commission in Zaui?

Commission is a relationship where the full payment for an activity/product is taken by the agent (ie - a hotel concierge) on behalf of the tour company, and a percentage of the total is remitted back to that agent.

There are 3 steps to setting up and using Commission in Zaui:

1. Creating the Commission Code
2. Creating the Company and assign the commission code to it
3. Creating the Agent and assign them to the company

1. Creating the Commission Code

Follow the steps in this article to create a new commission rate code. Once done, move on to Step 2 below.

2. Creating the Company

• From the navigation bar, select Contacts > Manage Companies > List Companies. 
• Click Create Company from the shortcuts panel. 
• Enter the Company Name and any other optional information you choose to fill in.
• Under Remote Supplier Connection Details, select Commission as the Rate Type. 
  
  
  
  
• Report Commission/Invoice based on transaction date means all commissions will be recorded by the transaction date instead of the activity date. 
• Display net rate discount for agents online is not applicable to the commission rate type.
• Click on  to attach the commission code created in Step 1.
• Be sure to set the Start and End Dates AND what the rate applies to. 
  
  
  
  
• Scroll back up on your screen and don't forget to Save. 

3. Creating the Agents

• From the navigation bar, select Contacts > Manage Agents. 
• Click Create Agent from the shortcuts panel.
• If you would like the agent to book reservations through the Zaui online booking engine, flag Allow user to log in, create a username and password and set the login expiry date. 
  
   If any of these above fields are left blank the agent will not be able to log in online.
• Enter the agent's First and Last Name (the only required fields are the name and rate fields, but feel free to enter as much information as you would like).
• Select the Company created in Step 2. 
• Enter an Email Address if the agent would like to receive email confirmations for their bookings.
• If this agent gets a different commission rate from the one assigned to the company, add a new rate code. 
  • Select an existing commission code (or create a new one). 
  • Be sure to set the Start and End Dates AND what the rate applies to. 

Creating Reservations as a Commission Agent in the Back Office

When creating a reservation in the back office, you will want to assign the Company and Agent under the Add an Activity section of the booking screen. 

Creating Reservations as a Commission Agent on the Online Booking Engine

If you created login information for the agent in Step 3 above, have them enter their username and password into the Agent Login panel on the online booking engine by clicking on .  This will automatically attach their account to any reservations that they book online. 

When it comes time for the agent to process payment, they will simply enter the guest’s credit card. When they book a passenger, a confirmation will automatically be sent to the agent's e-mail.

Further, agents have the ability to view their historical bookings and edit their account information from the online booking engine once they have logged in on the Agent Login Panel. 

For information on how to report on commission bookings, check out this article.