Your COVID-19 Toolkit includes:
- Handling Hibernation - Cancelling Activities
- Handling Hibernation - Handling Cancelled Bookings
- Handling Hibernation - Promote for the Future
Handling Hibernation - Cancelling Activities
Customer Success Manager, David Haynes, speaks to how cancelling your activities rather than altering the start date with your activity set-up is your best approach for your online bookings and your OTA (Online Travel Agent Relationships).
Our recommended approach for a temporary shutdown/business hibernation is to cancel activities for a period of time when your business is expected to be non-operational, instead of changing activity start & end dates.
This will keep your products live with connected resellers, help maintain your reseller rankings, and ensure your content and product are visible to the public - just not available and bookable at this time. Resellers will continue to process booking cancellations via API as needed, without manual work from your team.
Handling Hibernation - Handling Cancelled Bookings
Understandably, your business is handling a lot of cancellations currently as your guests are unfortunately no longer able to join you on tour. Handling all those refunds is a large task and a financial burden on your finances. Customer Success Manager, David Haynes, discusses Zaui's features which will help keep the funds in your books and allow your guests a seamless way to rebook with you in the future.
Postpone, Don't Cancel! How to issue Gift Certificates
How to provide a credit on account
Handling Hibernation - Promote for the Future
Take advantage of Zaui's features to help promote your tours and encourage guests who may have previously cancelled to rebook with you at a later date. Customer Success Manager, David Haynes, shows you how to use our auto promo-code generator for targeted promotion to secure future bookings.